3 Examples of Effective Ecommerce Personalization

by Micah Elerson

3 Examples of Effective Ecommerce Personalization

In the ecommerce landscape, personalization isn’t just a buzzword, but a crucial aspect of building successful customer experiences. Shoppers have come to expect tailored experiences from the brands they interact with, so it's no surprise then that a recent Epsilon study found 80% of consumers are more likely to make a purchase when brands offer personalized experiences.

But how can ecommerce brands effectively implement personalization? Fear not, we're about to explore three examples of effective personalization in ecommerce that are sure to help you craft experiences that your customers will love:

  • Personalized email campaigns: By targeting specific groups of customers with personalized messages and offers, you can improve engagement and drive more sales.
  • Personalized discounts and promotions: Offering personalized discounts and promotions based on past purchase behavior or customer preferences can make your customers feel valued and keep them coming back for more.
  • Personalized product recommendations: By analyzing customer data and behavior, you can make personalized product recommendations that match their interests and preferences, leading to more sales and a better customer experience.

By incorporating these personalization strategies into your ecommerce marketing, you can provide a better customer experience and ultimately drive more sales for your business.

Drive More Revenue with Highly Segmented Lists

If you’re looking to take your email campaigns to the next level, you should be considering highly segmented email campaigns. By sending tailored messages and offers to specific groups of customers, you can boost engagement and ultimately drive more sales. So, how do you go about creating these email segments? Here are a few tips we recommend:

  • Keep your list size in check: To ensure that your messages really hit the mark, it's best to target 5% or less of your total customer base. That way, you can be sure that each message is highly relevant and personalized.
  • Get specific with multiple conditions: Don't just stop at one segmentation criteria - use two or more to really hone in on your target audience. This could include things like location, gender, or past purchase behavior.
  • Pay attention to recipient behavior: Want to really take your segmentation to the next level? Tailor your messages based on individual customer actions, such as abandoned carts, clicks, or past purchases.

But what if you're still struggling to segment your entire customer base into 20 different yet intentional groups?

Don't worry, that's where Fairing comes in. If you've been using our post-purchase surveys solely for attribution, you're missing out on a key strategy for winning over your customers' inboxes. The truth is, customers crave personalization - but they want it on their own terms. So, why not let them self-segment ? Trust us, the answer is as obvious as the question.

Incentivize Purchases with Tailored Offers

If you're looking for a way to increase your sales and foster customer loyalty, look no further than personalized discounts and promotions. By customizing your offers based on your customers' preferences and needs, you can show them that you value their business and are invested in their success. Here's how you can use post-purchase survey responses to create personalized discounts that will keep your customers coming back for more:

Ask your customers how they plan to use your product:

When you understand your customers' motivations for buying your product, you can create targeted discounts that are more likely to appeal to them. For example, if you sell mushroom coffee, ask your customers “ How are you planning to use our product? ” with response options like:

  • Getting a healthier start to my day
  • Trying an interesting alternative food
  • Saving money by brewing at home

Segment your customers based on their responses:

Once you have the data from your post-purchase surveys, you can group your customers based on their responses. For example, you might create segments like "Health Enthusiasts," "Fearless Foodies," and "Money Savers."

Once you've segmented your customers, you can create targeted discounts and promotions that will appeal to each group. For example, you might offer a sale or bulk discount to your Money Savers segment, while providing early access to new flavors or product lines to your Fearless Foodies segment. By tailoring your offers to each segment's unique needs and preferences, you'll increase the likelihood that they'll make a purchase and remain loyal to your brand.

Increase Customer Loyalty with Targeted Product Recommendations

Finally, we come to the last way post-purchase survey responses can help you personalize your ecommerce business - product recommendations. With customer data at your fingertips, you can offer tailored product recommendations that cater to their specific interests and needs. After all, if your customers are happy with your suggestions, they are more likely to come back to your store in the future.

So, how can you use post-purchase survey responses to suggest personalized products? Let's take a closer look at the steps you can take:

Step 1: Ask customers about their interests

Let your customers self-segment by asking about their interests in your post-purchase survey. For instance, if you sell clothing, you could ask your customers about their preferred styles, colors, and brands. On the other hand, if you sell home decor, you could inquire about their favorite decorating styles or colors.

Step 2: Use their responses to suggest related products

After you've gathered data about your customers' interests, it's time to put it to good use. Based on their responses, you can suggest related products or services that cater to their preferences. For example, if a customer expressed an interest in boho-style clothing, you could suggest a maxi skirt or dress with a flowy silhouette and intricate embroidery.

Step 3: Upsell and cross-sell

One of the most effective ways to boost sales is by upselling and cross-selling. By suggesting complementary products or more expensive items, you can increase the average order value and revenue. For instance, if a customer bought a yoga mat, you could suggest a yoga block or a pair of yoga pants that match the mat.

By using post-purchase survey responses to personalized product suggestions, you can help your customers discover new products they might have missed and show them that you care about their unique preferences. Plus, by offering tailored product recommendations, you can increase the chances of repeat purchases and customer loyalty.


In today's fast-paced ecommerce world, standing out from the competition is more important than ever. Personalization has become the go-to strategy for brands looking to make an impact and drive sales. By catering to the unique needs and preferences of your customers, you can create an experience that is both memorable and enjoyable, leading to increased loyalty and repeat business.

In this blog post, we've explored three powerful examples of how post-purchase survey responses can be leveraged to create highly personalized marketing campaigns. These include:

  • Highly segmented email campaigns that not only boost revenue, but also reduce unsubscribes
  • Personalized discounts and promotions that incentivize purchases based on individual preferences, leading to increased conversions
  • Product recommendations based on post-purchase survey responses that lead to more relevant cross-selling and upselling, increasing the average order value

By using these customer-centric strategies, you can create a marketing plan that truly resonates with your audience. The benefits of personalization are clear - happier customers, increased sales, and a loyal fanbase.

We hope these examples have sparked your creativity and encouraged you to think outside the box when it comes to personalizing your own marketing efforts. With the insights gained from post-purchase survey data, the possibilities are endless. So why not give it a try today and see what kind of results you can achieve? Remember, the key to success is putting your customers first and creating a personalized experience they won't forget.

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