New: Advanced Attribution is here! Introducing the next generation of HDYHAU.

New: Advanced Attribution is here! Introducing the next generation of HDYHAU.

New: Advanced Attribution is here! Introducing the next generation of HDYHAU.

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AI traffic attribution, straight from the buyer.

The only attribution tool that ties specific orders to your AI visibility. Fairing asks buyers which AI tool, or which prompt, led them to you.

The only attribution tool that ties specific orders to your AI visibility. Fairing asks buyers which AI tool, or which prompt, led them to you.

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Already run a post-purchase survey? We add the follow-up and set it up with you. No rebuild.

A laptop chat where a buyer asks "Best magnesium brand for sleep?" and the AI answers "Larkmoor is widely rated the best brand for sleep." In front, a phone shows the post-purchase survey: How did you hear about us? AI recommendation, then Which tool? ChatGPT. A card reads Credited to · $84.00, ChatGPT, AI recommendation.
On the buyer’s phone, Fairing’s post-purchase survey for order #4821 asks “How did you hear about us?” with AI recommendation selected, then “Which tool?” with ChatGPT selected above Gemini and Claude. A card reads “Credited to · $84.00, ChatGPT, AI recommendation”.

10.6×

10.6×

more AI-driven revenue found by post-purchase surveys than by UTM and AI referrer tracking

See the benchmark ↓

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Ruggable logo
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The problem

Why AI-driven orders go missing

Why AI-driven orders go missing

Why AI-driven orders go missing

Visibility tools show whether AI names you. Analytics sees only visits that carry a referrer. A buyer who reads an AI answer, then searches your name, shows up as Google or Direct in both.

Visibility tools show whether AI names you. Analytics sees only visits that carry a referrer. A buyer who reads an AI answer, then searches your name, shows up as Google or Direct in both.

53.7%“AI” is no longer just ChatGPTChatGPT’s share of AI web visits fell from 77.6% to 53.7% in a year. Channel-only surveys still file every platform as “AI.”BreaksChannel-only survey
7.5×Click tracking misses most AI ordersAcross 158 brands, post-purchase surveys found 7.5× more AI-influenced orders than UTM and AI referrer tracking combined.BreaksGA4
98%Most check elsewhere, then land in DirectOnly 2% would buy an unfamiliar brand an AI tool recommends without checking first. The rest search or type your URL, so the order arrives with no AI referrer.BreaksVisibility tools

Where each method loses the buyer

Asks an AI tool
“Best trail shoes for wide feet?”
Channel-only survey
53.7% ChatGPT share
Hears “AI.” Never which one
Gets your name
One of several brands named
GA4
7.5× fewer orders
Never sees the AI answer
Searches your brand
Googles you or types your URL
Visibility tools
98% check first
Stops at the mention
Orders
Checks out, often days later
Fairing
No referrer needed
Names the AI tool on the order
Fairing asks the buyer after checkout, so no referrer is needed.

Sources: Similarweb via The Decoder, May 2026. Fairing AI attribution study, Aug 2026. Idea Grove, Apr 2026.

Your AI orders are hiding in Direct. One follow-up question finds them.

Benchmark

Click tracking undercounts AI orders by 7.5×

Click tracking undercounts AI orders by 7.5×

Click tracking undercounts AI orders by 7.5×

158 brands doing $10M to $2B a year compared post-purchase survey answers with UTM and AI referrer tracking, from November 2024 to May 2026.

158 brands doing $10M to $2B a year compared post-purchase survey answers with UTM and AI referrer tracking, from November 2024 to May 2026.

What % of sales is AI actually driving?

158 ecommerce brands · $10M to $2B GMV · weekly, Nov 2024 to May 2026

Post-purchase survey, extrapolatedPost-purchase survey, observedClick attribution (UTM + AI referrer)
0%1%2%3%4%Nov ’24Feb ’25May ’25Aug ’25Nov ’25Feb ’26May ’26Survey vs. click attribution, May 2026ExtrapolatedObservedClicks

AI share of GMV. Extrapolated assumes survey respondents represent non-respondents. Source: Fairing AI attribution study, 2026.

7.5×

7.5×

more AI-influenced orders captured by post-purchase surveys than click attribution

more AI-influenced orders captured by post-purchase surveys than click attribution

more AI-influenced orders captured by post-purchase surveys than click attribution

10.6×

10.6×

more AI-driven revenue captured by post-purchase surveys than click attribution

more AI-driven revenue captured by post-purchase surveys than click attribution

more AI-driven revenue captured by post-purchase surveys than click attribution

12×

12×

year-over-year growth in AI’s share of GMV across the cohort

year-over-year growth in AI’s share of GMV across the cohort

year-over-year growth in AI’s share of GMV across the cohort

Source: Fairing study of 158 ecommerce brands, published Aug 27, 2026. Click attribution = UTM source matching plus AI referrer URLs.

1,003,113,009 HDYHAU surveys served

How it works

Ask the buyer. Credit the AI platform they name.

Ask the buyer. Credit the AI platform they name.

Ask the buyer. Credit the AI platform they name.

The post-purchase question How did you hear about us? with Search, Instagram, AI recommendation (selected) and Other.

1

Ask on the order confirmation page

Asked after the order is placed, so checkout stays untouched.

Two follow-up options under a You choose which one to ask tag: Which tool? with ChatGPT selected over Gemini and Perplexity, or What were you looking for? with the typed answer best magnesium brand for sleep.

2

Ask one follow-up, your choice

Picking AI recommendation opens one follow-up per survey. Ask “Which tool?” to see ChatGPT, Gemini or Perplexity, or “What were you looking for?” to capture the buyer’s own query.

An order in the Orders list from Jordan, who said AI recommendation then ChatGPT. Order #4821 is credited to ChatGPT, $84.00.

3

Compare by platform or query

Each answer lands on the order, so you can compare platforms or queries by order value and repeat buyers.

What buyers from each AI tool are worth
Last 12 weeks, highest AOV first
Example data
AI toolOrdersRevenueAOVRepeat (90-day)
ClaudeClaude buyers spend the most and come back most.113$13,300$11839%
Perplexity268$27,900$10436%
ChatGPT1,224$112,600$9231%
Gemini210$18,500$8827%
Other AI91$7,400$8122%

AI attribution

Buyers say AI sent them. Analytics says Google.

Buyers say AI sent them. Analytics says Google.

Buyers say AI sent them. Analytics says Google.

Fairing lines up each buyer’s answer with the last click, so AI-recommended orders stop hiding in Google Ads and Direct.

Nearly
75%

of orders tied to AI discovery had no last-click attribution at all.

Nearly 75%No last click
About 25%Had a last click

Source: Fairing LLM benchmark, Q3 2025

AI attribution methods

Only one method names the AI platform behind a sale with no click.

Only one method names the AI platform behind a sale with no click.

Only one method names the AI platform behind a sale with no click.

What each one misses
AI visibility tools
Counts mentions. Never sees the order.
GA4 and click attribution
Sees AI orders only when a referrer passes
Channel-only survey
Hears “AI.” Never asks which one.
Fairing Advanced Attribution
Names the AI platform when the buyer answers
Directional, from the buyer’s recall. Pairs with visibility tools.
YesPartlyNo
AI visibility tools
My AI share of voice is going up. But what about sales?
Counts mentions. Never sees the order.
Names the AI platformModel by model
Captures the questionPrompts you choose to track
GA4 and click attribution
I don’t see a referrer. Just Direct traffic.
Sees the order only when a referrer passes.
Names the AI platformWhen a referrer passes
Captures the questionNo prompt data
Channel-only survey
My static survey’s response rate is too low, and I only see “AI,” not which one.
Hears “AI.” Never asks which one.
Names the AI platformNo AI platform follow-up
Captures the questionNot asked
Ties AI to AOV and LTVOrder value and repeat rate, by AI tool
FairingAdvanced Attribution
The buyer told us ChatGPT, right after checkout.
The buyer names the AI platform behind the order.
Names the AI platformFollow-up resolves it
Captures the questionIf the follow-up asks for it

Why Fairing

Know which AI recommendation sends your best customers.

Know which AI recommendation sends your best customers.

Know which AI recommendation sends your best customers.

1

Ask which tool, or which prompt

A follow-up names the AI tool, or asks which prompt the buyer used.

A follow-up names the AI tool, or asks which prompt the buyer used.

2

See what each AI tool’s buyers are worth

Order value and repeat rate by AI tool, tied to real orders.

Order value and repeat rate by AI tool, tied to real orders.

3

Answers land where you report

Every answer flows to Shopify, Klaviyo and GA4.

Every answer flows to Shopify, Klaviyo and GA4.

How did you hear about us?✦ AI recommendation
Which tool?
ChatGPT
AOV by AI toolLast 12 weeks
Claude$118
ChatGPT$92
Order #4821 credited to ChatGPT$84.00
Shopify, Klaviyo, GA4
Animated example. A buyer answers a post-purchase survey: How did you hear about us? AI recommendation. Which tool? They type "cha" and pick ChatGPT. The $84.00 order is credited to ChatGPT and sent to Shopify, Klaviyo and GA4. A report of AOV by AI tool shows Claude buyers at $118 and ChatGPT buyers at $92.
Claude logo
ChatGPT logo

Works with your AI tools

Ask Claude or ChatGPT about your survey data with the Fairing MCP, or sync answers to BigQuery, Snowflake or Redshift.

Customer story

AI was hiding in Insurify’s “Other” write-ins.

AI was hiding in Insurify’s “Other” write-ins.

AI was hiding in Insurify’s “Other” write-ins.

Insurance comparison · Measured in Fairing

“ChatGPT” and “AI search” kept turning up in Insurify’s “Other” answers. Fairing recommended “AI Recommendation” as an answer, based on write-ins across its network, and Insurify confirmed a noticeable and growing share of new customers were citing LLMs.

“ChatGPT” and “AI search” kept turning up in Insurify’s “Other” answers. Fairing recommended “AI Recommendation” as an answer, based on write-ins across its network, and Insurify confirmed a noticeable and growing share of new customers were citing LLMs.

“If we had waited until we had perfect measurement for all of the new channels, we wouldn’t have launched many of them yet.”

“If we had waited until we had perfect measurement for all of the new channels, we wouldn’t have launched many of them yet.”

“If we had waited until we had perfect measurement for all of the new channels, we wouldn’t have launched many of them yet.”

Sutkowski, Insurify

Read the Insurify story →

Shopify App Store reviews

Brands that ask the buyer, in their own words.

Brands that ask the buyer, in their own words.

Brands that ask the buyer, in their own words.

“

“

We were previously on Kno which is a solid place to start not thinking too much of the Post Purchase Survey until I got a walk through of Fairing. Their integrations and the data you can pull and connect to are next level. If you are looking to get a way better understanding of your attribution and the ability to connect these data points to all your channels this is the tool for you.

We were previously on Kno which is a solid place to start not thinking too much of the Post Purchase Survey until I got a walk through of Fairing. Their integrations and the data you can pull and connect to are next level. If you are looking to get a way better understanding of your attribution and the ability to connect these data points to all your channels this is the tool for you.

Five stars

JIYU

United States · Shopify App Store, September 2026

Five stars

“Fairing has become our go-to for understanding where customers actually first heard about us (and when) and collecting other insights we’re in need of. Super simple to set up - it’s helped us make sharper calls on where to spend, especially when we know customers are shopping cross channel. The team are brilliant too: quick to reply and genuinely helpful.”

MOTHER ✸ ROOT

United Kingdom · October 2026

Five stars

“One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won’t regret it.”

Phlur

United States · October 2024

5.0

5.0

5.0

★★★★★

194 of 196 reviews are five stars on the Shopify App Store

194 of 196 reviews are five stars on the Shopify App Store

Read all reviews on the Shopify App Store ↗

Read all reviews on the Shopify App Store ↗

What merchants think (Shopify’s review summary): “Merchants say this app is extremely easy and fast to set up, delivering highly trusted ‘how did you hear about us?’ and first-touch attribution data. … Support is described as elite, strategic, and very responsive.”

See how much of your Direct & branded search revenue started in AI.

See how much of your Direct & branded search revenue started in AI.

See how much of your Direct & branded search revenue started in AI.

Book a demo

No survey rebuild. Our team sets it up with you.

What you’ll know after your first month

What you’ll know after your first month

What you’ll know after your first month

How much revenue did AI platforms send last month?

Orders and revenue for each platform, projected to the buyers who didn’t answer.

Is our GEO and AEO work paying off?

Track AI revenue weekly next to your visibility score and your GEO spend.

What were buyers asking when AI named us?

Read what buyers searched for, if you ask for the query. Queries show which searches bring your highest-value customers.

How much revenue did AI platforms send last month?

Orders and revenue for each platform, projected to the buyers who didn’t answer.

Is our GEO and AEO work paying off?

Track AI revenue weekly next to your visibility score and your GEO spend.

What were buyers asking when AI named us?

Read what buyers searched for, if you ask for the query. Queries show which searches bring your highest-value customers.

AI attribution questions, answered

AI attribution questions, answered

AI attribution questions, answered

We already ask how buyers heard about us, with an AI option. What changes?

An AI option tells you AI was involved. Advanced Attribution adds one follow-up that asks which AI tool or what the buyer was looking for, with order revenue on every answer. Our team adds it to the survey you already run.

How do I know if AI tools are driving sales?

Ask buyers after checkout how they heard about you, with “AI recommendation” as an option. One follow-up then asks which AI tool, or what they were looking for. Across 158 ecommerce brands, surveys captured 7.5× more AI-influenced orders and 10.6× more AI-driven revenue than UTM and AI referrer tracking (Fairing, Nov 2024 to May 2026).

How do I track AI traffic in GA4?

GA4 records AI visits that arrive with a referrer or a utm_source, such as chatgpt.com or perplexity.ai. Many buyers instead read an answer, then search your name or type your URL, so the order lands in Google or Direct. In Fairing’s Q4 2025 benchmarks, most LLM-attributed orders had no last-click UTM, and when one was present it pointed at Google roughly 20% of the time. A post-purchase survey catches those orders by asking the buyer.

Is Fairing an AI visibility tool?

No. Fairing doesn’t track prompts, citations or share of voice, and it can’t prove a platform caused the order. It asks buyers who already ordered which AI tool, or what they were looking for, so it never hears from shoppers an AI talked out of buying. Track the revenue buyers credit to AI weekly next to your visibility score to see whether GEO and AEO work is paying off, and run a holdout test to read lift.

Which AI platforms can buyers name?

You choose the list, under AI recommendation. Most DTC brands start with ChatGPT, Google Gemini, Perplexity, Claude, Microsoft Copilot and Meta AI.

How accurate is a buyer’s answer about AI?

It reflects what buyers remember, so some mix up platforms, and it covers only the buyers who answer. Read it as directional on cause. It doesn’t measure lift on its own, so pair it with GA4, a holdout test and your MMM.

Does Fairing work for ecommerce brands that aren’t on Shopify?

Yes. Fairing runs on Shopify’s Thank You and Order Status pages and Shopify POS, plus WooCommerce, Salesforce Commerce Cloud, Recharge and headless stores through a Web SDK.