Why Teams Choose Fairing Over Delighted
Perfectly Timed NPS
Capture NPS post-delivery through an embedded email flow and branded landing pages, increasing response rates and accuracy.
Smarter Insights
Automatically link every NPS score to Shopify order data, LTV, and existing response data to know exactly which customer segments drive loyalty.
Frictionless Setup
Launch today with email embeds and landing page templates. Plug into your existing ESP like Klaviyo and start collecting responses immediately.
What Sets Fairing Apart
1. Native
Built for Shopify
Fairing is built specifically for Shopify brands. NPS is one part of a broader customer-insight system where attribution, CRO and demographic questions live together in one stream of questions - not siloed surveys. That means your loyalty score comes with real e-commerce context - who bought, what they bought, how they found you, and what they do next - so NPS reflects how customers actually experience your brand.
2. Scalable
Unified Tooling
Fairing runs NPS inside a unified Question Stream, so you can start with loyalty and scale into deeper customer insights over time. Add additional questions - attribution, CRO, demographic, product research - questions without adding new tools or workflows. Everything lives in one place, giving you a single source of truth for sentiment and the drivers behind it.
3. Always Included
Included on Every Plan
Embedded-email NPS, landing pages, targeting, and analytics are available in every Fairing plan at no extra cost. So you can launch NPS without upgrading tiers or bolting on another product.
Fairing vs Delighted FAQ
How does Fairing's NPS offering compare to Delighted's?
Fairing is built to feel native to your brand: customers select their NPS score directly in-email, then land on a branded page on your domain for follow-ups. Fairing also ties NPS to orders, existing responses and revenue so you can act on loyalty, not just track it.
Can I easily migrate from Delighted to Fairing?
Yes. Fairing will upload historical data from Delighted to view directly in Fairing's NPS Analytics. Continue to track your NPS score over time and have all your NPS response in one place for analysis.
Is Fairing only for NPS?
No. NPS is just one question type in Fairing. You can run NPS alongside post-purchase attribution and other customer lifecycle questions for a fuller loyalty picture.
What support does Fairing offer during migration and onboarding?
You get hands-on help to recreate your NPS program, configure targeting, and ensure email + landing pages work smoothly. The team also helps you route promoters and detractors into your existing workflows.
How quickly can I get set up with Fairing?
Fast - most Shopify brands launch same day. Install the app, use the NPS template, connect your ESP, and you’re collecting responses immediately.
