Fairing Launches Day 1 Support for Shopify Order Status Page Extensions
Shopify went live with their long-awaited support for Order Status and Thank
You Page Extensibility today! While this is only for merchants on Shopify Plus
for now, it’s coming to all merchants in April. A quick reminder that
checkout.liquid
will be fully deprecated in August of next year.
What are Extensions?
Checkout has clearly been a major focus of Shopify’s product teams over the
past 24 months. Last year they introduced checkout extensibility allowing
merchants to add Extensions to the checkout pages as well as the new
post-purchase page. It was clear that extensibility was coming to the Order
Status Page and Thank You Page and that day is finally here.
Extensions are new way that Shopify Apps can build on top of Shopify – they
create an entirely new experience for merchants to integrate and edit apps.
To date, we’ve operated using Script Tags – we simply add some javascript
through Shopify’s API. When the page loads the javascript injects the correct
question from the users Question Stream. Script Tags, although powerful, were
also prone to errors, some time required a level of programming knowledge, and
were generally less privacy safe (especially those that passed customer
information outside of Shopify).
Extensions are Shopify’s answer to this. Extensions run in an isolated sandbox,
away from the checkout page and other extensions, and without access to
sensitive payment information or other UI components and APIs. Furthermore,
apps that wish to access protected customer data need to submit an application
and submit to a strict security and guidelines review by Shopify. We’ve has
taken these steps as a
Shopify Plus-Certified Program partner,
and have supported Checkout Extensibility since launch.
What does this mean for me as a Fairing and Shopify Merchant?
Today, in tandem with Shopify’s announcement of Order Status Page (OSP)
extensibility, we’ve also launched Day 1 support for OSP extensions for the
thousands of Fairing merchants that are on Shopify Plus. This means that
Fairing and Shopify Plus merchants can migrate to using extensions well ahead
of the scheduled full deprecation of third-party scripts in 2024, while taking
advantage of a seamless deployment and configuration experience of
Fairing’s post-purchase survey tool on their checkout and
order status pages.
There are a few minor changes to the way you use Fairing: merchants need to add
the Fairing app block to the relevant pages using the drag-and-drop editor, and
configure their custom success message within the Extensibility editor. The
Fairing team has thorough documentation on this process,
which can be found here.
In addition, our GA4, GTM and Rockerbox integrations won’t work out of the box,
but we’re working on getting them up and running soon.
Fairing is committed to supporting our Shopify Plus Merchants
While we recognize that there is a little friction in migrating from scripts to
extensions, we believe that it’s a step in the right (and safer!) direction for
Shopify and our merchants.
Extensions remove two points of friction (in brand compliance and security) for
our Shopify Plus customers who are looking to improve their e-commerce presence
at speed and at scale. Simply drag-and-drop the Fairing block onto your
Extension-ready pages, and you’re done.
Should you need help migrating to order status page extensions, reach out to us
over Intercom, email us at [email protected], or review our documentation on
Shopify Checkout Extensibility here.